FAQ

Shipping

Shipping Times

Every order is shipped out as soon as I can, this can take 1-3 days. Depending on the shipping method you choose, the product will take around 1 week to get to you.

Once your order has been processed, you’ll receive an email with your tracking information (if available for the selected shipping method). We appreciate your patience as we fulfill your order!

Shipping Locations

We currently ship to the following countries: 

  1. Canada
  2. USA
  3. Mexico
  4. Spain 

If the country you are in is unavailable, reach out to us on Instagram or email us, so we can help you out.

  • Email: superst4r.j@gmail.com

  • Social Media: https://www.instagram.com/superst4r.brand/

Shipping Methods & Carriers

We ship via Canada Post and Purolator for all orders. The exact carrier used will depend on your location and shipping method selected at checkout.

Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order and delivery location.

Order Tracking

Tracking is available for most shipping methods, depending on the service you choose at checkout. Once your order ships, we’ll send you a tracking number (if applicable), so you can keep an eye on your package as it makes its way to you.

Packaging

We take great care in packaging your orders safely and securely to ensure they arrive in perfect condition. We aim to use eco-friendly materials wherever possible to minimize our environmental impact.

Delays

Please note that shipping times are estimates and may vary due to factors outside our control, such as weather, customs processing, or carrier delays. If there are any significant delays in processing or shipping, we will keep you updated.

Contact Us

If you have any questions or concerns about shipping, feel free to reach out to us at:

  • Email: superst4r.j@gmail.com

  • Social Media: https://www.instagram.com/superst4r.brand/

Returns

At this time, we do not accept returns or exchanges. As a small business, we're currently unable to offer those services, but we’re committed to making sure you’re happy with your order.

If you have any issues with your purchase (damaged items, incorrect orders, etc.), please don’t hesitate to reach out. You can DM us on social media or send us an email at superst4r.j@gmail.com, and we’ll do our best to make it right.

Social Media